Managed IT Services Engineer

Anova IT

A Managed Services Infrastructure Engineer works with clients in installing, maintaining, and troubleshooting various network and IT related elements in a skilled and professional manner, but often times at a more advanced and complex level than that of a Managed Services Infrastructure Technician. The Engineer will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Common devices and items that will be worked on include (but are not limited to):


  • Network Hardware/Software (IOS)
  • Route/Switch setup and support
  • ASA/Security setup and support
  • Wireless AP and LAN Controller setup and support
  • Anything else delegated from Management

This includes providing primarily in-house remote, and rarely on-site support.

Essential Functions and Responsibilities to the position:

  • Install, test, and support various network devices, including Routers, Switches, Wireless APs, Wireless LAN Controllers, Firewalls (ASAs), VPN Concentrators.
  • Evaluate client systems and recommend upgrades
  • Perform in-house, on-site and remote computer and network services
  • Troubleshoot traffic flow
  • Act as lead project engineer
  • Direct PLT and Field services in coordinating and doing tasks required for successful completion of projects and complex workflows and troubles
  • Document Clients Networks
  • Create and verify backups


Qualifications required for the position:

  • Bachelor’s Degree Preferred
  • Cisco certifications a plus
  • 4+ years of experience as an IT/Managed Services engineer/technician or related work experience.


Personal Characteristics:

  • Strong Communication abilities
  • Excellent understanding of Cisco IP Infrastructure elements
  • Excellent understanding of ISP transport and Enterprise design

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