A global manufacturing company needed a more cost-effective solution when it was time to renew its OEM uplift contract. The company was looking for a IT service and solution company that could provide a customized solution and support that exceeded its current provider’s service level agreements (SLAs).
The company selected Anova IT because it was looking for a third-party provider that could help reduce its maintenance costs while improving customer support. With its consultative approach, Anova IT was able to help the manufacturing company maintain and optimize its IT assets while providing greater ROI.
Anova IT worked closely with the IT staff at the manufacturing company to provide a maintenance solution that would not only save them money, but exceed its current SLAs. The company was able to save 55% off the OEM-quoted hardware maintenance renewal and received a stronger level of technical expertise to help them build a more efficient IT infrastructure.
Anova IT provided the manufacturer with more than just hardware support; it helped them solve for its operational issues. Instead of the time-consuming process of contacting a large OEM’s call center, the manufacturing company received personalized support from Anova IT’s in-house experts.
The end result? Superior customer service and maintenance solution offerings provided the company with increased efficiencies, resulting in significant cost savings.
THE COMPANY WAS ABLE TO SAVE 55% OFF THE OEM-QUOTED HARDWARE MAINTENANCE RENEWAL AND RECEIVED A STRONGER LEVEL OF TECHNICAL EXPERTISE TO HELP THEM BUILD A MORE EFFICIENT IT INFRASTRUCTURE.