When a global analytics company specializing in big data wanted to renew its hardware maintenance on more than 200 servers, dissatisfaction with its big-box OEM provider and expensive pricing caused infrastructure inefficiencies and low ROI. The company needed a cost-effective solution that provided a higher level service level agreement (SLA) for its mission-critical servers.
The analytics company decided to do its due diligence and research other options to improve productivity and overall support. The company selected Anova IT’s hardware maintenance solution to not only save money, but to improve upon its current SLA.
The analytics company immediately saw improved customer service and support. Previously, the company dealt with an time-consuming 1-800 number, help desk scenario that proved both time-consuming and ineffective. Anova IT was able to have one of its engineers on the line in minutes to troubleshoot and resolve any server issues.
Anova IT provided its customer with more than just hardware support, it helped them solve for their operational issues. All of Anova IT’s service and support was backed by its A+ quality assurance guarantee, providing the highest quality solution during every stage of engagement with the company.
The bottom line? Superior customer service and maintenance solution offerings provided the company with greater ROI and increased efficiencies, resulting in a long-lasting business partnership.
THE COMPANY SELECTED ANOVA IT’S HARDWARE MAINTENANCE SOLUTION TO NOT ONLY SAVE MONEY, BUT TO IMPROVE UPON ITS CURRENT SLAS.GROW AND EXPAND WITH THEIR BUSINESS.