25 Apr The Future Of Managed IT Services In A World Of Digital Transformation
The way business is conducted and the way we work is changing. It has been for some time, starting with computers and the Internet, and every month there is some new digital technology solution which can help increase productivity, speed up process processes, or make money faster.
Cloud computing, social media, artificial intelligence, enterprise architecture, millions of applications to help improve the way business is run… the list is endless. However, it doesn’t matter what the new technology does. What matters is that it is happening—we live in a world of ever-evolving digital transformation.
Welcome to the fourth industrial revolution. Part of this is exciting. As things progress and advance it seems to open new doors for companies, individuals, and business users designing a new business strategy.
New opportunities seem to open up from all different angles and some of these technological innovations are game-changing for both leaders and startups in every field. Some of these advancements are also difficult to understand or are sometimes simple under-the-hood improvements which most of us can’t quite comprehend.
More of the advancements still are completely out of the grasp of our understanding, and it is here that the scale tilts in the other direction. Smaller companies lose out because they aren’t aware of the transformations happening and, even if they are, the implications of those transformations are often lost on them.
Even big businesses have this problem if their IT department is out of touch. This is the other side of the coin that makes the digital transformation daunting and difficult to manage. It seems like keeping up with these changes is a full-time job if not the job of an entire team of people, just to keep up with everything happening in our digital world.
This is where managed IT services comes in. For those that don’t know, managed IT services—as the name implies—is a management service for all of your business IT needs. Think of it as a third-party or outsourced IT department, and in this new world of digital transformation, the sector has a very bright future.
Built around a core service of providing a complete IT infrastructure for companies including hardware, storage, servers, and networking, managed services seems to keep growing and expanding what they are capable of and how they can help companies succeed in the new IT world.
Committed to providing the whole IT package, some of these companies have even gone above and beyond by providing additional services like leasing and rentals of equipment for seasonal businesses, 24/7/365 support and maintenance, data sanitization and destruction, and asset remarketing (selling your old IT stuff for you).
Many have advanced beyond the traditional IT networking of connecting LAN cables to computers and running them through a server rack. These days, networking includes letting employees connect to the business’ secure network using their own devices, many of them mobile, and making sure that everybody who should be connected is while keeping intruders out.
IT service management companies will keep things up and running and up-to-date for a fraction of the cost of running your own IT department, giving your small business a competitive advantage. It is the classic selling point of capitalism. The free market will increase innovation due to competition while keeping prices competitive.
Since there are several managed IT companies vying for business, and they are all in competition with each other, the level of service offered will continue to increase. These companies must be at the top of their game and on top of all of the new technical innovations so they can offer even more value to their current and prospective clients.
Compare this to an IT department in any large business where there is no other IT department to compete with per se and the urgency to stay abreast of all the latest developments isn’t quite the same. This is why the future is so bright. It is getting to the point where the world is in a state of continuous digital transformation and the traditional IT department can’t keep up.
The more the digital technology and space continue to revolutionize, the more valuable IT support companies will become. They will remain on top of the core functionality of an IT department and they will stay informed of all of the new innovations in the IT realm. The future is increasingly mobile and most of these companies already have strategic solutions in place to accommodate the new mobile workforce.
Productivity and profitability will become more integrated with IT and a company’s viability will only remain intact by staying current and maintaining a modern IT infrastructure. As more companies realize this and race to upgrade, integrate, and modernize they must also analyze the advantages and disadvantages of choosing to use either managed IT or developing their own IT strategy and department.
For most of these companies, the answer will increasingly be to enlist the support of a third-party company rather than attempting to go it alone. IT service management companies are experts in their field and they can deliver custom IT infrastructure solutions that can do more than a standard IT department can do at a fraction of the financial investment. These companies already know servers, storage, and networking better than most and they have the resources and motivation to stay on top of the digital transformation that is taking place all around us.
The world is changing and businesses realize that it is not worth being left behind by not committing to using IT service management companies to make them even more viable, competitive, more productive, and more profitable. Using this logic, it remains clear that the future of managed IT services for small businesses is very bright indeed.